I've experienced concerns with The Tech Support for the home Internet also so tricky we used above an hour working with a concern. I’ve been having for months and months.

Was once the chief and the reason I have already been a loyal Telus custiomer For a long time. But this is about to alter!!

Nonetheless, the top just happened. Immediately after talking to Telus small business, I wasn't happy with the program available and asked to become tranferred towards the LOYALTY dept. She modified the price of the data strategy but greater the cost of the cell phone for your net of -$one. WHAT A JOKE!!!

Have you experimented with applying the online Chat? Go surfing to My TELUS as well as the Chat icon might be in the decreased suitable with the window. Solution the questions about what sort of help you'll need then preserve replying into the bot with "I need to speak to somebody" until finally the bot presents up and passes the Chat to somebody.

The TELUS workforce acknowledges that our get the job done spans numerous Territories and Treaty spots and we are grateful for the normal Expertise Keepers and Elders who are with us these days, whoever has long gone just before us as well as the youth that encourage us.

• In my discussion with Juan from your loyalty staff, I had been falsely accused of currently being discriminatory Once i referenced Yet another Office, which was extremely offensive and uncalled for. Juan afterwards apologized, declaring that the practical experience was completely unacceptable.

I am writing to specific my deep dissatisfaction While using the customer service I been given although aiming to make clear the small print of my new agreement and reductions. My new practical experience has remaining me feeling disappointed, undervalued, and worried about your team's General high-quality of support.

If our reply solved your challenge, be sure to click on Take as Remedy to help you Other individuals in the community.

• Once i known as to clarify, Eunice within the BCX Wi-fi Vehicle workforce told me which the discounts had been applied. However, she copied and pasted Abdul’s notes, which did not explain the discounted specifics.

Telus has messed up on my Monthly bill various periods in the pastfew months.  Not too long ago by charging me 3 moments to get a deliver it back that was by now returned. Then chose to go on and change 3 of my programs by themselves.  Initially agent I spoke to was excellent and experimented with tough to fix the issue.  He even contacted loyalty that can help.  They never ever referred to as.  I tried to contact myself and was hold forever so I hung up.  Tried out An additional agent he stated he would transfer me to loyalty than proceeded to obtain upset due to the fact I would not enable him to finish the decision when he said he couldn't transfer me.

In the coming weeks and months, we will be working to expand the merchandise and services supported, so continue to keep checking back for updates.

The several hours they've got will not be Performing properly with my get the job done and caring for an elderly relative frantic agenda. I also chatted However they advised me I must get in touch with in. 

Hello @Ben708 we undoubtedly benefit your loyalty with us and we want to assistance. Please regulate your inbox for the information from us

Looks as if all we can easily do now's air our grievances on the community Discussion board from the hopes of somebody ready of authority can in fact do one thing about this.  

The TELUS team acknowledges that our function spans lots of Territories and Treaty regions and we have been Telus customer service grateful for the normal Expertise Keepers and Elders who will be with us these days, anyone who has long gone right before us plus the youth that inspire us.